Privacy notice

PRIVACY POLICY

1. INTRODUCTION

1.1 Welcome to www.noorahi.com (the "Site"), operated by NRH Trading (202503102709 / 003719588-K) ("Noorahi Malaysia," "we," "us," or "our"). We are committed to protecting your privacy under applicable data protection laws ("Privacy Laws"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Site or services (collectively, "Services").

1.2 "Personal Data" refers to any information that can identify you (e.g., name, contact details, payment information).

1.3 By using our Services, you consent to the practices described herein. If you disagree, please refrain from using our Site. We may update this policy periodically; changes will be posted on the Site.

2. WHEN DO WE COLLECT PERSONAL DATA?

We collect data when you:

Register an account or use our Services.
Submit forms (e.g., orders, feedback).
Interact with us (e.g., calls, emails, social media).
Transact or participate in contests/surveys.
Browse the Site (via cookies; see Section 6).

3. TYPES OF PERSONAL DATA COLLECTED

We may collect:

Name, email, phone number, billing/shipping address.
Payment/bank details, gender, date of birth.
Device/IP address, location (with consent), browsing behavior.
Feedback/complaints and survey responses.

Opting out? Contact our Data Protection Officer (DPO), but note this may limit Service functionality.

4. ACCOUNT REGISTRATION

To create an account, you must provide:

Name, email, phone number, shipping address.
Password (stored securely). Optional details (e.g., gender) help personalize your experience.

5. COOKIES & TRACKING

5.1 We use cookies to:

Enhance Site functionality (e.g., shopping cart).
Analyze traffic and personalize content.
5.2 Disable cookies via browser settings, but some features may not work.

6. HOW WE USE YOUR DATA

We process your data to:

Fulfill orders, manage accounts, and provide customer support.
Improve Services, send marketing (with consent), and comply with laws.
Prevent fraud and conduct audits.

7. DATA SHARING & DISCLOSURE

We may share data with:

Service providers (e.g., payment gateways, logistics).
Legal authorities if required by law.
Business partners (e.g., for joint promotions), with your consent.

Note: Third-party links on our Site have their own policies; we are not responsible for their practices.

8. DATA SECURITY

We implement measures (e.g., encryption, access controls) to protect your data. However, no system is 100% secure—we cannot guarantee absolute safety against breaches.

9. CHILDREN’S PRIVACY

Our Services are not for users under 18. We do not knowingly collect their data and will delete any such information if identified.

10. INTERNATIONAL TRANSFERS

Data may be stored/processed outside Malaysia (e.g., on cloud servers). We ensure transfers comply with Privacy Laws.

11. YOUR RIGHTS

11.1 Access/Correction: Request a copy of your data or corrections via email to our DPO.
11.2 Withdrawal of Consent: Opt out of marketing or data processing (may affect Service access).
11.3 Deletion: Request data deletion, subject to legal retention requirements.

Response Time: We aim to address requests within 21–30 days. Fees may apply for excessive requests.

12. CONTACT US

For questions, complaints, or to exercise your rights:

Email: [email protected]
Attn: Data Protection Officer
Address:
NRH Trading (202503102709 / 003719588-K)
488B-04-26, One Stop Midlands Park,
Jalan Burma, 10350 Georgetown,
Penang, Malaysia.
Phone: +6019-5881888

Legal notices: Mark subject lines as "Privacy Complaint" for prompt attention.

13. GOVERNING LAW

This Policy is governed by Malaysian law. Disputes fall under the exclusive jurisdiction of Penang courts.

CHANGES TO THIS POLICY

We may update this policy; revisions will be posted on the Site. Continued use constitutes acceptance.

Last Updated: 01/04/2025